Support – for Clients
This page has been developed to help clients find information about the more common issues.
If you cannot find the appropriate information that you require or you require more information about an issue that is addressed on this page please contact your local International Certifications office.
Scope of certification
There appears to be some misunderstanding in regard to the manner in which scope statements should be documented. During the assessment and certification process we will mutually agree a suitable “scope of certification” to best describe an organisation’s activities and operations. The scope of certification is a short concise sentence or two that will be included on the organisation’s registration certificate.
The scope must comply with the following requirements:
- It must be clear and concise.
- It must unambiguous.
- It must be no more than 300 characters in length – including spaces.
EXAMPLES of acceptable scopes are:
- “Design and development of custom software solutions for the medical industry”.
- “Manufacture and distribution of aluminium garden furniture”.
- “Design, manufacture and distribution of commercial carpet”.
- “Importing and wholesaling of auto parts”.
A client may request to have a new scope of certification at any time by completing a “Change Request Form” and forwarding it to their Client Manager or a local International Certifications office.
Change of client details
If at any time a client’s details change they must notify us by completing a “Change Request Form” and forwarding it to their Client Manager or a local International Certifications office.
A “Change Request Form” must be completed to notify us of the following changes:
Change of address
Change of contact person
Change of contact phone number(s)
Change of e-mail address
Change of scope of certification
The completed “Change Request Form” will be reviewed and the necessary changes will be made as applicable and client information will be updated when required.
Client requires certification to additional programs
When ever an existing requires certification to additional programs (i.e. they are certified to ISO 9001 but also want ISO 14001 and OHSAS 18001) the first step is to request a quotation for certification to cover the additiional standards. Simply complete the on-line request for quotation form or request a quotation from your Client Manager or your local International Certifications office.
Once we are notified of your request we will prepare a formal fixed fee obligation free quotation and forward this to you for review. To accept the quotation and to get started with the certification process simply sign the application for assessment section of the quotation and return it to your local International Certifications office.